We believe a company should have an ultimate goal.
A purpose for waking up in the morning,
Something to work and strive for, be excited for.
Our Aim at Catcore Atlantic Inc
Is to battle the stigma of the catalytic industry by providing a transparent and reliable service that both customers, and our communities can rely on.
Community Protection Policies & Regulations
A1: ID is Required
All customers of Catcore Atlantic Inc. are asked to provide identification in order to tag the purchased product to a provider. This information is only to be record kept for the purposes of product liability, and is to be handled with the utmost respect, professionalism and care
A2: Product Pictures Required for First Time Customers
Until customers are identified and entered into our system, it cannot be confirmed that specific pricing questions do not have ill intent. Example, "How much are the converters on a 2004 Honda Civic?" Pictures will be requested as otherwise this leaves the ability for thieves to confirm value before acting. This is not because we think badly of you, it's only because we want to do our part
Once entered into our system however, we understand that specific vehicle converter values are necessary to know in order to operate your business functionally. We have a reliable system in place for this.
A3: Any and All Suspicious Activity is Eligible for Report
Customer Service Policies & Regulations
Just as we have morale expectations of our customers, it would only be honorable to also have morale expectations of our customer service
B1: Service is Expected to be :
Consistent, Transparent and Honest
The catalytic industry has always been one that thrives on information to acquire the best results on loads, and sustain a healthy relationship with customers
Said customers rely on their refiner, to be provided the ability to understand each calculation undergone to come to the total return for their load. Your buyer is expected to be fully transparent, showing analysis and full return from refining, while being open to any questions regarding.
Under no circumstances may your Catcore Atlantic Rep stray from refining test results. This is the structure for customer compensation and must be both respected & adhered to. Tampering is considered a violation under Policy Subsection B, Part 1.
B2: The Customer Must be Provided the Ability to be Compensated Professionally
Big or small, all customers of Catcore Atlantic are to be appreciated and respected. The boss does not pay the bills, the customers do.
That being said, all customers deserve the same respect. This includes information that could increase the dollar value given when accepting product. Your buyer must make their absolute strongest attempt to retrieve ppm codes, specifications, anything that can increase customer return.
B3: The Customer Must be Provided a Track Record of their Sales
The #1 way to avoid issues with your buyer is to hold them accountable for their work. A record of sale with attached product information must be provided to the customer, along with the date of sale. This allows customers the power to check the buyer's work, according to the live market at that time of reference.
Kitco.com - Platinum, Palladium, Rhodium
B4: Customer Confidentiality is a Concrete Necessity
In terms of customer relations, Catcore Atlantic Inc. is an ingredient in local business recipes. For that reason, representatives of Catcore Atlantic Inc. do not have the right, nor ability to affiliate publicly with customers, potential customers, or any variation of. Example: "Do you buy from-" Questions are unable to be serviced. We owe equal confidentiality to both you and our team.
B5: The Best Possible Customer Outcome
The best possible outcome for the customer is the only outcome that Catcore Atlantic Inc., and it's representatives are able to direct to according to Policy subsection B, part 5
Scenarios in which this policy would activate are and are not limited to:
-The currency conversion when shipping does not allow for the best possible outcome for the customer.
-The import/export fees when shipping does not allow for the best possible outcome for the customer.
-An outside buyer is not working according to the test results for the product, rather boosting pricing to gain a customer's attention to later make back on other product. While this practice is something to be weary of, the customer can technically manipulate this in their favor.
-Whether it be location and travel time, unavailability what have you, the market is showing sign and reason of decline between now and the time we are able to service the customer. The customer does not owe loyalty to our service, company or representatives. They owe loyalty to what is best for them and their family. A buyer should be recommended that is able to help them in a shorter time. At least as an option.
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